Yes. Madrid City Tour is the city's official tour bus, run by two of Spain's largest coach and tour companies, and its cancellation terms are better than most. Route 1 is frequent, while Routes 2 and 3 can leave you waiting 35 minutes.
Average of the ratings on Civitatis for the cities below, weighted by the number of reviews.
The same company can be worth the ticket in one city and a poor deal in the next. These are the cities we have checked.
Depends Yes. Alsa and Grupo Julià have run it since 2011 under a contract awarded by Madrid City Council through a public tender.
Yes. The general terms give a full refund if you withdraw before the service begins on the date you selected. Used tickets are not refunded.
No. Big Bus is a separate company with its own routes from the same square, and the tickets are not interchangeable.
From first use. It then covers all three routes for 24 hours.
Write to info@julia.net or call +34 934 026 900 on a weekday morning. You can also ask for an official complaint form.
Read on 5 October 2026. Timetables and prices change with the season, so check the operator's page before you travel.
Yes. Barcelona Bus Turístic is run by TMB, the public company behind the city's metro and buses, and it is the most frequent tour bus we cover in Spain. The catch is a strict rule: once you buy a ticket there is no refund.
Yes, Big Bus Tours is a real and long-established company, and the bus you paid for will be there. How good it is depends on the city: the service is frequent in Edinburgh and London and thin in New York and Dublin, and getting money back after you activate a ticket is hard.
The brand is genuine and has been around since 1999, but City Sightseeing does not run your bus. A local company does, so quality, refund rules and the place to complain change from city to city.
Yes. Münchener Stadtrundfahrten is an old Munich company that runs the buses itself, and the same buses are sold under the Gray Line and Big Bus names. Check the cancellation terms before you book, because its published terms charge a fee that rises as the date gets closer.
Yes. Sights of Athens is a licensed Greek tour company that runs its own blue buses, and its cancellation rule is clear: free up to 24 hours before. The city loop is frequent, while the Piraeus and beach lines run only six times a day.
Yes. Tootbus belongs to RATP Dev, part of the group that runs the Paris metro, and its refund rule is one of the clearer ones: free up to 24 hours before the tour date. In Brussels the weak point is frequency, above all on the Atomium shuttle.
Yes. Yellow Bus belongs to Carris, the public company that runs Lisbon's buses and trams, so you are dealing with a transport operator and not a reseller. The weak point is frequency: in Lisbon a bus comes every 40 minutes.